If payment is not received on time, a member of the Move Sports team will get in contact with the group/team organiser to resolve the issue and avoid cancellation. If payments are not made after this contact, Move Sports reserves the right to treat the booking as cancelled by the group/team organiser. In this case, Move Sports will be entitled to keep all deposits paid or due at that time. If Move Sports doesn’t cancel straight away because of payment promises made, cancellation charges will still apply depending on the date Move Sports reasonably treats the booking as cancelled.

Please note that Move Sports agreement with suppliers require that deposits are made for touring groups at various times. If Move Sports doesn’t pay these suppliers that are to be used in conjunction with the touring dates as requested, the supplier has the right to cancel. Therefore, even if Move Sports doesn’t cancel straight away because of payment promises made by the group/team organiser, please be aware that the supplier may cancel the booking, in which case Move Sports will have no liability towards the group/team and the organiser. The situation will be treated as a cancellation by the group/team organiser and thus liable for the cancellation charges due at the date the booking is cancelled.

It is the group/team organisers’ responsibility to have complete and final numbers and inform Move Sports no less than four weeks prior to departure. If additional persons have been added, all appropriate deposits must be made at the time of submitting the finals numbers. If you alter the number of people travelling, the total tour price will be altered accordingly and we will issue a supplementary pro-forma invoice for the revised total amount. If, however, the group/team size is reduced, this will result in an increase in price per person for the remaining tour members.

Payment can be made by bank check (made payable to Move Sports SA.) or, preferably, bank transfer. Note that all prices are in Euros and Move Sports needs to receive in the currency quoted and the exact amount. Move Sports is not responsible for costs that may occur with bank transfers and currency conversions.

Insurance

Move Sports insists that all its clients are fully insured for every tour. The group/team organiser must arrange suitable travel insurance that provides the group/team with equal or greater cover in respect of:

1. Cancellation or curtailment of the tour due to accident, sickness or redundancy

2. Personal accident and personal liability

3. Medical expenses

4. Personal effects and money

5. Playing and participating in sport.

Travel insurance is especially important if the group/team are booking their own flights, as Move Sports cannot refund any tours cancelled due to flight delays or cancellations. In addition to travel insurance, it is advised that all Europeans have the European Health Insurance Card (EHIC) (E111 equivalent). The EHIC cards take around 3 weeks to be delivered so please apply well in advance. Please allow at least 10 weeks to obtain all these documents. Please mention, at time of enquiry, whether any members of your group/team have any special needs or requirements, including physical, dietary or any other.

Financial Security

Move Sports SA is a fully licensed & insured tour operator: License 1380/06, under the stipulation of the Portuguese Tourism Board (DGT - Direcção Geral de Turismo). This license provides Move Sports not only with preferential operator rates but also with the appropriate classification under the law for civil responsibility insurance with Fidelidade, and a commitment of DGT with the bank Santander Move Sports complies with all Portuguese government travel regulations and the EC Package travel directives. In accordance with Portuguese Law, all travellers booking with Move Sports are fully insured for the initial deposit and subsequently for all amounts paid, arising from the cancellation or curtailment of the groups/teams travel arrangements due to the insolvency of Move Sports SA. This insurance has been arranged by insurance company Fidelidade.

Complaints

Move Sports provides memorable tours and offer a superb selection of accommodation, sports facilities, leisure resorts and tailor-made tours for all sports teams. As such we only work with the most reliable service providers in the region and we have the best connections with sports clubs in the region.

However, should a problem occur whilst attending a training camp, the group/team organiser should immediately make the situation aware of Move Sports so that action can be taken straight away. Move Sports will explore all complaint issues meticulously and will aim to resolve the situation adequately. Additionally, Move Sports provides a 24-hour emergency phone number whereby a Move Sports representative can be contacted to help resolve any issues, should a situation arise outside of normal hours. If the complaint is not mentioned at the time of the tour or if the complaint has not been dealt with satisfactorily, the group/team organiser should put it in writing to Move Sports no later than 28 days after the tour has concluded.

Failure to follow the above procedure may result in a reduction or extinction of any rights the group/team may have to claim compensation from Move Sports.

Prices and Surcharges

Prices quoted by Move Sports for a group/team are correct at the time of publication. However, Move Sports reserves the right to change these prices due to increases in costs of products or services. We will, however, absorb up to 2% in any increase in the price of the tour and will not impose surcharges less than 2 weeks before tour departure. Check the quote sheet for the number of days that the quote is valid for and please return a booking form and deposits before this deadline or a new quote will be issued.

Behaviour

If the behaviour of any group/team member or the group/team as a whole is deemed likely to be disruptive or dangerous or in breach of any applicable local laws by Move Sports or by any of our suppliers, and if the group/team organiser or any other group/team member or the group/team as a whole appear unfit to travel due to drugs or alcohol, Move Sports or any relevant suppliers reserve the right to terminate immediately the provision of tour arrangements for the individual person or the group/team as a whole. This will include any return travel arrangements. In this event, neither Move Sports nor the suppliers shall be liable for any compensation or refund or reimbursement of expenses. Additionally, Move Sports reserves the right to cancel or terminate the tour without refund, compensation or reimbursement of expenses where:

1. The group/team organiser or the group/team have failed to disclose all material facts that are required by the booking form and to secure the specific booking conditions agreed, or

2. The group/team organiser or the group/team have made a materially false statement on the booking form, or

3. Persons other than the group/team members are found in the occupancy of the accommodation.

Damage to Resort Property

Any damages or breakages caused by a group/team member or by the group/team as a whole, whether accidentally or otherwise, must be paid directly to the supplier at the destination. Likewise, compensation to a host club, should the group/team decide not to attend one of the arranged matches, must be paid directly to the host club.

Cancellations

Unfortunately, cancellation charges will occur if the tour is cancelled. All deposits are non-refundable. All tour cancellations must be made in writing by the group/team organiser and sent to Move Sports SA.

Standard cancellation charges are as follows: